Our Return Policy:
Please note: We
will only accept returns with a return authorization number (No
exceptions). If you would like to return a purchase you must
call us first. Returns must be made within 15 days of purchase
and must be returned in its original carton. We will only accept
returns in new condition. Unfortunately if the display has been
assembled we will not be able to accept it as a return. All
return items will be subject to a 20% restocking charge. We
cannot credit any freight, handling or shipping charges.
instructions on your order MUST be in writing on our sales
order. Please do not rely on any verbal instructions you may
have given. Make sure it is put on our sales order and that you
receive a copy of your sales order. Due to the volume of orders
we receive we can only relay on written details on sales orders.
Scheduling Information on Custom Graphics :
The following is our procedure for handing and processing your
custom artwork order:
An email confirmation will be sent once we receive your artwork
(Reminder, please do not send artwork unless you have entered
a formal order via phone or fax). A PDF proof will be emailed to
you in approximately 1 - 3 business days if
your submitted artwork is usable. If it is not usable (bad
file, bad quality or we cannot open your file etc....) you will
be contacted and asked to send new artwork. A physical proof can
be sent upon request for a nominal charge plus applicable
shipping fees. Once written approval of the artwork is given,
the order will be scheduled into production. Production time on
small orders (Under 50 displays, header print only, in stock
items) is approximately 7 to 10 business days. Larger orders
(Over 50 displays, front lip/base or side printing, special
order displays) is approximately 14 business days or more once
scheduled. Shipping time is not included in the production time
frame as noted above. All orders are shipped UPS Ground or
Freight Carrier and may be expedited upon request by the
customer via email.
NOTE: If you have a critical time frame, you MUST have this
noted in writing on our sales order. NO verbal reference or
email alone will guarantee any critical time schedule. ANY
critical time schedules must be confirmed IN WRITING on our
SALES ORDER. Customer is responsible to confirm this. If you
receive our sales order and no critical time frame is noted, we
are not responsible even if you discussed this verbally. Please
be absolutely sure to review our sales order confirmation. We do
offer special scheduling, even 24 hour service on some displays
at an additional cost.
If your "Critical Timeframe"
is not written on the sales
will not be responsible for meeting any time period.
If you need any
assistance, please don't hesitate to call....(909) 599-1370
Once an order is received and packed out, there will be a 20%
restocking fee for any cancellations.
An order is subject to a cancellation fee within 48 hours of
placement. Any request for cancellation must be in writing.
After 48 hours, the order cannot be cancelled.
The Set Up Fee is a non-refundable charge for in-house artwork
preparation. A Cancellation Fee will be assessed prior to proof
and color sample approval of order. Once proof is approved by
customer, orders cannot be cancelled.
Custom Display/Custom Color
A Cancellation Fee will be assessed once an order is cancelled
in writing. Once the physical sample of a custom size or color
display is approved by the customer, the order cannot be
General Disclaimer: Our digital output cannot product a
completely smooth gradient, translation of gradients on the
print appear in gradual steps. Printed graphics can be effected
by weather and moisture conditions including but not limited to
peeling, flaking and shrinking.
on our Products
refer to each product webpage for specific warranty information.